Privacy Policy
DesignSkye
Website: designskye.co.za
Last Updated: 2026/07
1. Introduction
DesignSkye (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit designskye.co.za or purchase products from us.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
2. Who We Are
Business Name: DesignSkye
Trading Name: designskye
Business Type: Sole Proprietor
Country of Operation: South Africa
Website: designskye.co.za
3. Information We Collect
We collect personal information necessary to provide our products and operate our website.
Depending on how you interact with us, we may collect:
Information you provide directly:
- Full name
- Email address
- Phone number (optional)
- Collection or delivery address (where applicable)
- Order details
- Communications with us
Payment information:
Where payment is processed online:
- Transaction details
- Payment confirmation information
Your payment card details are processed securely by third-party payment providers and are not stored by DesignSkye.
Website and technical information:
- IP address
- Browser information
- Device information
- Cookies and website usage information
4. Why We Collect Your Information
We collect and process personal information to:
- Process and fulfil orders
- Communicate regarding purchases
- Arrange collection or handover
- Process payments
- Respond to customer enquiries
- Improve website functionality
- Prevent fraud and maintain security
- Comply with legal obligations
We do not use your information for direct marketing unless you separately provide consent.
5. Lawful Basis for Processing
Under POPIA, we process information where necessary:
- To perform a contract with you;
- To comply with legal obligations;
- For our legitimate business interests;
- With your consent where required.
6. Payments
Payments may be processed using:
- PayFast
- Yoco
Payment providers process transactions under their own privacy and security policies.
DesignSkye does not retain full card information.
7. Cookies
Our website uses cookies and similar technologies.
Cookies may help:
- Keep the website functioning properly;
- Improve performance;
- Understand website usage.
You may manage cookies through your browser settings.
Disabling cookies may affect website functionality.
8. Sharing of Personal Information
We do not sell personal information.
We may share information only where necessary with:
- Payment service providers;
- Website hosting providers;
- Technology service providers;
- Legal or regulatory authorities where required.
Third parties must handle your information securely and lawfully.
9. International Transfers
At this time, DesignSkye operates within South Africa.
However, some service providers (such as payment platforms or hosting providers) may process information outside South Africa.
Where this occurs, reasonable safeguards will be applied.
10. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions;
- Meet legal obligations;
- Resolve disputes;
- Maintain business records.
Once no longer required, information will be securely deleted or anonymised.
11. Security
We implement reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
No online transmission method can be guaranteed as completely secure.
12. Your Rights Under POPIA
You may have the right to:
- Access your personal information;
- Request correction;
- Request deletion where legally permitted;
- Object to certain processing;
- Withdraw consent where processing relies on consent;
- Submit a complaint.
Requests may be sent to the Information Officer.
13. Complaints
If you believe your information has been handled improperly, please contact us first.
You may also contact:
Information Regulator (South Africa)
Website: https://inforegulator.org.za/
Email: complaints.IR@justice.gov.za
Telephone: +27 (0)10 023 5200
14. Children's Privacy
Our website and products are not intended for persons under 18 years of age.
We do not knowingly collect personal information from children.
15. Changes to this Policy
DesignSkye may update this Privacy Policy from time to time.
Changes become effective once published on the website.
16. Contact Us
DesignSkye
Website: designskye.co.za
Email: support@designskye.co.za